Crystal Low, MBA

Board Chair

Zions Bancorporation

Crystal Low is an executive vice president of Business Payments and Technology at Zions Bank. This includes management responsibilities for Treasury Management and 1031 Exchange sales and operations across Utah, Idaho, and Wyoming.

Crystal holds an EMBA from the University of Utah and a a bachelor’s degree from the University of Phoenix. She is listed among Zions Bank’s “Top Women’s Banking Team” in American Banker. In 2019, Low was also recognized as a “40 Under 40” recipient by Utah Business Magazine. Crystal is a Utah native and currently lives in Draper with her husband and son.

“I have seen first hand how delicate mental health is to an individual and to families. Mental health is the one thing that can make or break each and every person on this planet. Having access to quality mental health care is something that all people should have, regardless of their socioeconomic status. I am passionate about Impact Mental Health and the mission to provide quality mental health care to the uninsured people in our community.”

Tricia Pannier, SPHR, SHRM-SCP

Board Vice Chair


Tricia Pannier has dedicated her professional career to helping people solve problems and become valuable contributors to their organizations. She holds a bachelor’s degree from the University of Utah and has enjoyed an accomplished career in human resources in the Greater Salt Lake area.

“Impact Mental Health Clinic’s mission to provide people with the assistance they need to fulfill their potential as members of their families and communities is in keeping with that work. I am especially proud to be associated with IMH, as it provides services to people who may otherwise not have access to the medical care they so need.”

Tammer Attallah, MBA, LCSW

Past Board Chair

Intermountain Healthcare

Tammer Attallah serves as the past-chair board member at Impact Mental Health. He has over 20 years of experience in mental health and substance abuse services across the patient lifespan.

Tammer holds an MSW and an MBA from the University of Utah. He has been a leader in multiple community behavioral health and health care settings and initiatives, such as suicide prevention, school mental health, foster care, and integrated mental health in primary care. He has served on community and state boards, such as Salt Lake County’s Council on Diversity Affairs and the Division of Occupation and Professional Social Work Licensing Board. He currently serves in the Utah chapter of the National Association of Social Workers and on the University of Utah’s College of Social Work Community Advisory Board.

“My commitment to IMH stems from how it overcomes many challenges faced by people who desperately need psychiatric care. Receiving this care has many barriers, such as finding treatment, expensive costs, and lack of trained community psychiatrists. IMH overcomes these barriers with high-quality services at no cost to the patient, while training future clinicians in community psychiatry.”

Connie Gardner

Board Member

Co-Founder Impact Mental Health

Connie has been involved with Impact Mental Health since its inception. She has supported IMH’s development in various capacities as it has grown from a 1/2 day clinic in the basement of an office building to where it is today.

Connie graduated from the University of Utah in 1985 and attended the University of Phoenix Master’s program in Human Resources and Organizational Behavior. She has worked for Eli Lilly and Company as a Specialist in their antidepressant market, has been a Marketing/Community Relations Director for University Neuropsychiatric Institute, has been a probation officer for the 3rd District Juvenile Court and has worked in the Granite School District with at risk teens. She has also served on several nonprofit advisory boards over the years.

Connie passionately embraces the mission of IMH believing access to quality mental health care for everyone, including uninsured and low income individuals is integral in breaking the cycle of homelessness, hopelessness and the downward plunge untreated mental illness creates.

Connie and her husband, Dr. Noel Gardner are parents to two wonderful adult children.

Brian Hayes, MBA

Board Member


Brian Hayes joined NOW CFO in 2014 and is a Regional Partner for the Salt Lake City, Utah office and Boise, Idaho office. His most recent experience is working on a multi-state law firm, Engineering firm, Non-profit (Habitat for Humanity) Included non-profit accounting, construction job costing, loan mortgage servicing, and prepared year-end audits.

Prior to joining NOW CFO, Brian worked some small manufacturing (job costing), Import/Export from Brazil and Philippines, product sales price modeling, inventory management (5 warehouses in 4 states), small business and personal tax returns prep, and financial statements. He worked for a Pest Control company for 10 years and was licensed in California in all 3 branches. He was also an Owner of a small bookkeeping business.

Brian attended the University of Phoenix in Phoenix, Arizona, and obtained his Associates of Accounting, then continued on to Colorado Technical University in Colorado Springs, Colorado, and obtained his Bachelor of Science in Accounting as well as his MBA in Finance. In his free time, Brian loves to hunt, fish, camp, read, BBQ, and spend time with his family. He is an active volunteer for the Boy Scouts of America as well as his church’s youth groups.

Rich Lanward, LCWS, MPA, MBB, LDI

Board Member

University of Utah College of Social Work

Rich Landward is currently an assistant professor/lecturer in the College of Social Work at the University of Utah. He specializes in using Mind Body Bridging and Mind Shield to treat post traumatic stress, anxiety and substance use in children, adolescents, and adults. Rich received his master’s degrees in social work and public administration from the University of Utah. Prior to teaching full time, he worked for the Veterans Administration Medical Center treating combat veterans with post traumatic stress disorder and chronic behavioral health issues. He has also worked in highly impacted schools in Midvale, Utah implementing comprehensive school-based mental health programs to support students and families impacted by poverty and trauma. For the last 5 years, Rich has been training fire fighters and their families in Salt Lake City, West Jordan, Logan, Provo and St. George on how to use Mind Shield techniques to treat Brain Burn experiences.

Shawn C. Ferrin

Board Member

Parsons Behle & Latimer


More information to follow.